Free Business Dissertations - Practical Skills In Office Based Work, Qualifications And Key Technical
Practical skills in office based work, qualifications and key technical skills are necessary for the human resources administrator role, but just as important are personal qualities and attributes. Mullins (1996) states that personality is key to the success of any given job role. At Cott Beverages they are looking for cultural fit between the applicant and the organisation, in terms of similar values, beliefs and ways of doing things. They are looking for someone who has the following personal attributes: highly organised, excellent interpersonal skills and team working skills, be able to deal with queries confidentially with tact and diplomacy, creative and highly motivated, good sense of humour and a flexible attitude. I will now consider each personal attribute in turn, and provide an assessment of my suitability.
In terms of organisational skills I consider myself well organised. In my degree I have been effective in planning my workload, ensuring that I made the best use of my time for all the different projects, balancing my university work with a part time job and other commitments. Through structuring my weeks and days I have successfully met all my deadlines for assignments, and given priority to the most relevant tasks and activities. I feel I have good skills in terms of planning and time-management, although I could be better at forward thinking through allowing more contingency time.
At Tulip computers where I did some office work experience my organisational skills were often put to test in terms of organising meetings, managing administration and ensuring customer orders were successfully dispatched. The demands in terms of workload varied by week, and on the whole I managed these successfully.
With regards to the interpersonal skill attribute I see myself as a natural communicator, with an infectious self-confidence that enables me to deal confidently with people. I am extroverted and enjoy meeting new people and can relate well to many types of people. This has been evident at Univesity where I have mixed with a range of students, and also in the clubs and societies at Univesity that I belong. I would say that there was a strong fit between my interpersonal skills and those required by the role. Although, I have not had the opportunity to fully utilise my interpersonal skills in a business setting.
Related to my interpersonal skills I perceive myself to be a good team player. I work well in a team and using Belbin (1993) team role classification I often take on a co-ordination role. I am very good at clarifying goals, co-ordinating activities and delegating.
In recent University projects I have taken on this role, where I have been effective in discussing the goals of the project, examining the different activities of the project, and determining the roles and responsibilities.
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